FAQ

All of our products are shipped Worldwide.  Shipping prices and delivery schedules vary with item and location.  If you have specific questions regarding pricing and shipping destination, please email us at shop@thecooksatelier.com   All shipping charges and customs fees are the responsibility of the buyer and will not be paid in part or in full by The Cook’s Atelier for any reason.

Our wines are shipped separately, via MBE, a trusted wine shipping company.  Please contact us for specific shipping rates and information for your country or see more information here.

The Cook’s Atelier will process your order within 7 business days.  When your item is shipped, you will receive a tracking number so you can follow the shipment.  All backorder items will ship as soon as we receive them in the shop.  Estimated arrival times in France are between 3-5 business days and 5-10 business days for International delivery.  Weather may be a factor.  Please keep in mind as with all things in France, shipping takes time. All items are insured. If you have specific questions about your shipping, please contact us at shop@thecooksatelier.com for details.

We personally source, package and ship each order.  We take great care in communicating personally with each client.  We are big believers in attention to detail.  Each and every item coming from our boutique is beautifully and thoughtfully packaged like a gift.  We take pride in sharing a bit of our Atelier with home cooks around the world.

*We occasionally offer Free Worldwide Shipping on orders to show our appreciation for our clients. Please note, on rare occasions some orders may be too large or too heavy to accommodate this special shipping offer. In the event this should occur, we would contact the client immediately to review alternatives.

The Cook’s Atelier does not make a profit on the shipping fees. The shipping prices noted are the actual costs of shipping provided by our various shipping companies.

All prices are in euros.

We happily accept payments via Visa, Mastercard and American Express.

Absolutely, given that you have handled it carefully, we will most definitely stand behind our products, please contact us for more information.

Please note that we typically do not offer refunds or returns, except in the case of damaged items.  If you’ve received a damaged item, we are more than happy to accept a return.  Please contact us immediately at shop@thecooksatelier.com, within 48 hours of your order being delivered.

All of our product photos are shot at our Atelier in Beaune, France by The Cook’s Atelier.  

All lifestyle images are shot by our friend and photographer, Anson Smart.

Since our one-of-a-kind items sell out quickly, be sure to join our mailing list and we’ll keep you updated.  No worries, we never share your information with anyone.

Please email us at info@thecooksatelier for information regarding our culinary workshops and gatherings, shop@thecooksatelier.com for items in our online culinary boutique and wine shop, or visit our main website at www.thecooksatelier.com.

The Cook’s Atelier is located in Beaune, France in the beautiful region of Burgundy.

For more information, please visit our website at www.thecooksatelier.com.